TIL: Use AutoHotkey hotstrings to ease recordkeeping

To use AutoHotkey to ease recordkeeping on tickets, you can use the basic “hotstring” feature for frequently repeated issues. An example script:

::/cs::Customer says
::/fpw::Reset password issue
::/rr::Reset wireless AP/router resolved cusomter issue

Once this script is running, AHK will replace any of the strings on the left side of the second :: with the string on the right side of the ::. So if you type /fpw into a text field in your ticketing system and then hit space, you’ll see Reset password issue instead.

Tags: til helpdesk